Privacy policy - FengSoul
Privacy Policy
This Privacy Policy describes how we collect, use, and disclose your Personal Information when you visit or make a purchase from the Site.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by email at:
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information.” Below is more detail about what Personal Information we collect and why.
Device Information
- Purpose of collection: To load the Site accurately for you and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: Shared with our processor Shopify.
- Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Order Information
- Purpose of collection: To provide products or services to you, fulfill our contract, process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations. This also helps us communicate with you, screen orders for potential risk or fraud, and, when in line with preferences you share, provide information or advertising related to our products or services.
- Source of collection: Collected directly from you.
- Disclosure for a business purpose: Shared with our processor Shopify.
- Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Minors
The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request its deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. Examples include:
- Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here.
- Legal Obligations: We may share your Personal Information to comply with applicable laws, respond to lawful requests (e.g., subpoenas or search warrants), or otherwise protect our rights.
Behavioural Advertising
We use your Personal Information to provide targeted advertisements or marketing communications we believe may interest you. Examples include:
- Google Analytics: Helps us understand customer usage. Learn more about how Google uses Personal Information here. To opt-out of Google Analytics, click here.
- Advertising Partners: We may share information about your use of the Site, purchases, and interaction with ads. Some data is collected and shared directly with these partners through cookies or other similar technologies.
To learn more about how targeted advertising works, visit the NAI Educational Page.
Opt-Out Options
- Facebook: Ad Preferences
- Google: Ad Settings
- Bing: Personalized Ads
You can also opt out via the Digital Advertising Alliance.
Using Personal Information
We use your Personal Information to:
- Offer products for sale.
- Process payments and fulfill orders.
- Ship orders and provide order updates.
- Communicate about new products, services, or offers.
Lawful Basis
Under the General Data Protection Regulation (GDPR), if you reside in the European Economic Area (EEA), we process your Personal Information under the following bases:
- Your consent.
- Performance of the contract between you and the Site.
- Compliance with legal obligations.
- Protection of vital interests.
- Public interest tasks.
- Legitimate interests that do not override your rights.
Retention
When you place an order, we retain your Personal Information unless and until you ask us to erase it. For more details, see the Your Rights section.
Cookies
Cookies improve your browsing experience by remembering actions and preferences (e.g., login and region). We use the following cookies for functionality, analytics, and advertising:
Necessary Cookies
| Name | Function | Duration |
|---|---|---|
| _secure_session_id | Navigation | 24 hours |
| _shopify_country | Checkout-related | Session |
| cart | Shopping cart | 2 weeks |
For full details on cookies, please refer to Shopify’s privacy guide here.
Your Rights
GDPR (EEA Residents)
You have the right to:
- Access the Personal Information we hold about you.
- Request corrections, updates, or erasure of your information.
- Port your data to another service.
CCPA (California Residents)
You have the right to:
- Know what Personal Information we collect and use.
- Request corrections, updates, or deletion of your information.
To exercise your rights, contact us at FengSoul@outlook.com.
Do Not Track
Because there is no consistent industry standard, we do not alter our data practices when we detect a "Do Not Track" signal from your browser.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons.
Complaints
If you’re not satisfied with our response to a complaint, you have the right to lodge your complaint with your local data protection authority.
This revised policy is clear, compliant with GDPR and CCPA, and ready for your U.S.-based audience. Let me know if you need further adjustments!