Package tracking - FengSoul

Track Your Order – Important Information

  1. Order Confirmation

    • After placing an order, you will receive a confirmation email with your order details and a tracking number once the package is shipped.

  2. Updated Tracking Information – Delivery Times

    Total delivery time = Processing time + Shipping time
    (This does not include customs delays, weekends, holidays, or unforeseen circumstances.)

    • Processing Time: 2-5 business days
    • Standard Shipping Time: 10-20 business days

    Note: For orders to South America and the Russian Federation, shipping may take more than 1 month due to transportation and customs issues.

  3. Delivery Times

    • Delivery times may vary depending on the shipping method selected and your location. Refer to the estimated delivery time provided during checkout.
    • Customs clearance or unforeseen delays may occasionally affect the estimated arrival date.

  4. Multiple Items

    • If your order contains multiple items, they may be shipped separately. Each shipment will have its own tracking number.

  5. Address Verification

    • Please ensure the shipping address provided during checkout is accurate to avoid delays or issues with delivery

  6. Shipping Restrictions

    • Some regions may have restrictions on shipping. If your order cannot be delivered to your address, you will be notified by our team.

  7. Contact Information

    • For any issues or questions regarding tracking, please contact our Customer Care team. Have your order number and tracking number ready for quicker assistance.